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Getting started
How do I start learning in T-SkiLL?
Tap Start on the lesson card at the top of Home. It always shows the next lesson in your course, so you never have to decide where to go. If you want to jump around, open the Path tab: every module, topic and lesson is there, and you can start any of them.
There's no password. How do I sign in?
With a six-digit code we email you, or with Google, or with Apple on an iPhone or iPad. There is no T-SkiLL password to remember or forget. If you use a code, type it in and you are in. Codes expire after ten minutes; if yours has run out, tap Send a new code.
I signed up with the wrong email or course.
Course: open the You tab, then Settings, then tap your name at the top and choose Course. Email: the same screen has an Email row if you signed up by email. Changing your email asks for a code at both the old and the new address, so nobody can move your account without you.
Which T Levels are in the app?
Digital Software Development is complete. Digital Support and Security, Health, Management and Administration and Accounting are being written. The rest are planned. You can choose a T Level once it is ready. For one that is not ready yet, leave your email when you sign up and we will tell you when it is.
I'm in Year 13. Why does it only show core content?
Year 13 is your occupational specialism, and those lessons are not written yet. Until they are, the app gives you the core content to revise, which is still a large part of what you are examined on. When your specialism is ready it will appear in your Path.
Lessons and questions
How does a lesson work?
A lesson is a run of short cards. Each one teaches one idea, and a question follows straight after it so you use the idea before the next one arrives. Answer, tap Check, read the feedback, and move on. Most lessons take about ten minutes. You can leave at any point and pick up where you stopped.
What do the different question types want from me?
Multiple choice: pick one. Select all that apply: tick every right answer. Fill the blank: tap the word that belongs in the gap, or type it when there are no words to tap. One word: type the term; a spelling slip is forgiven, and the exam's own wording is shown after you check. Fill the code: tap a token into the highlighted blank. Ordering: hold a step and drag it into place, then Check. Matching: tap a term, then tap its definition. Number: use plus and minus. Written answer: type a sentence or two, and it is marked point by point like an exam.
How are written answers marked?
Against a mark scheme, point by point, the way an examiner marks. After a topic test the mark scheme for each answer is shown under your score, and after an exam you tap Review answers. Each point shows whether you earned it and what it was worth. If the marking missed something you wrote, tap I made this point. Your marks stay as they are, so your score still compares with everyone else's, and we use what you tell us to improve how that point is marked next time.
What does Not graded mean on a card?
It is a quick check to catch a common mix-up. It never counts towards your score, XP or streak. You still get told whether you were right, and why.
Can I see a hint?
Some questions have one. Tap Show hint above the answer. Using a hint does not change your marks; it is there to unstick you, not to punish you.
Who are Kestrel Freight and the other companies in the questions?
Made-up businesses used across the whole course, so you practise applying an idea to a real-looking company the way the exam will. Tap the company's name above a question to read what it does.
How do I find one thing I do not understand?
Tap the magnifying glass on the Path tab and type a word. It searches lesson names and the topics and modules they sit in, and the result tells you where the lesson is. To look up a single term, try Revise and then Glossary.
Revision
Where can I revise topics I got wrong?
Open the Revise tab. Under Due today is Questions you got wrong: anything you miss comes back a day later, in batches of eight. Get it right and it comes back later each time: after three days, then a week, then three weeks. Get it right four times in a row and it stops coming back. Get it wrong and it starts again from the next day.
How do flashcards work?
Every lesson has a set of cards. Revise, then Flashcards, shows what is due today first. Swipe right if you knew it, left if you did not, and the ones you did not know come back sooner. Build your own lets you pick the modules, topics and lessons you want to drill.
What is Exam mode?
A practice paper built to your choice: which paper, how long, and how hard. Questions are drawn from the same bank your topic tests use, and written answers are marked the same way. It is the closest thing in the app to sitting the real exam.
What is the glossary?
Every key term in your course, in plain words and in the formal words the exam uses. Underlined terms in a lesson open their glossary entry. You can also search the whole thing from Revise.
Streaks, XP and badges
How do streaks work, and what is a freeze?
Finish one lesson a day and your streak grows. Miss a day and it resets, unless you have a freeze. You get three free freezes a month, and you can buy up to two more with Kira on the Streak page. One is used for each day you miss. If you do not have enough to cover every missed day, the streak resets and your freezes are kept. The Streak page on Home shows your calendar and how many freezes you have left.
What is XP for?
XP is how the app measures work done. Lessons, tests, flashcards and daily goals all earn it. It sets your level, and your level unlocks things: friends open at level 3.
What is Kira?
A small in-app currency. You get some for opening the app each day and for finishing lessons. Spend it on themes under Settings, then Appearance, or on streak freezes on the Streak page. Where battles are switched on, you can also stake some in a battle with a friend, and the winner collects it. Kira has no cash value.
How do I earn achievements?
By doing things: finishing lessons, keeping a streak, reaching a level, completing a topic. The Achievements page under You shows every badge, which you have, and how close you are to the next ones.
What is the daily goal?
How many lessons you want to do each day. It starts at one. Change it by tapping the Daily goal card on Home. Hitting it earns bonus XP.
Offline and slow wifi
Can I use T-SkiLL with no signal?
Yes, for lessons you have downloaded. Tap the download arrow on a lesson while you have signal and it works without one. Under Settings, then Downloads, you can save whole modules. Your answers are kept on the phone and sent when you are back online.
The wifi on my train keeps dropping. Will I lose my progress?
Not from lessons, flashcards or reports: those are saved on the phone first and sent when the connection is back. Topic tests and exam practice are marked by us, so they need signal. If a page cannot load you will see a short offline message and it loads itself the moment you reconnect.
Your account
How do I change my profile details?
Open the You tab, then Settings, then tap your name at the top. You can change your name, username, avatar, course, school and year group there. Usernames can be changed once every seven days.
What can other students see about me?
Any student signed in can find you by your username. By default a classmate who is not a friend sees only your username, avatar and badges. They can only find you by your first name if you switch on Let classmates find me by first name, under Settings, then Privacy & data. On the same screen you choose whether your level, course, school, streak and achievements show, and whether you appear on the leaderboard at all. Friends also see your first name, course, year group and level and, unless you switch off Share progress with friends, your streak and this week's XP. No other student ever sees your email address or your written answers. The Privacy Policy lists exactly who sees what.
How do I get a copy of my data, or delete my account?
Both are under Settings, then Privacy & data. Download my data emails you a link to a copy. Delete account hides your account at once and deletes it for good 7 days later; to change your mind before then, sign back in and tap Keep my account. A few things stay without your name, such as the fact that a lesson was started or finished, and any report you made about a broken lesson. The Privacy Policy lists them and how long they are kept.
How do I turn notifications off?
Settings, then Notifications. The study reminder and the streak warning each have a switch, and you can pick when the study reminder arrives. News from T-SkiLL has its own switch too. Friend requests arrive whenever notifications are allowed, so to stop everything, turn notifications off for T-SkiLL in your phone's settings. Reminder emails are separate: Email me reminders, on the same screen. New accounts start with it off, and every reminder email has a link to stop them.
Something's wrong
A lesson looks broken or a question is wrong. What do I do?
Flag it from inside the lesson using the flag button, or go to Settings, then Help & support, then Report a problem. Tell us what you saw. Reports are read by a person and fixed for everyone.
My progress or XP looks wrong.
Pull down on Home to refresh first. If it is still wrong, report it under Help & support and say what you expected. Your answers are stored, so nothing is lost and we can put the numbers right.
How do I contact a person?
Email [email protected]. We are a small team and reply as soon as we can. For anything broken, the report form is faster because it captures what you were doing at the time.
Still stuck?
Email us at [email protected]. If something in the app is broken, the fastest route is inside the app: Settings, then Help & support, then Report a problem.
Friends and leaderboards
How do I add friends?
Open the You tab, then Friends, then the plus button, and search for their username (or their first name, if they have switched that on). They accept, and you are friends. Friends open at level 3.
How does the leaderboard work?
It ranks XP for the week, or all time. Subject shows students on your course, Friends shows your friends, and School ranks schools by their students' average XP, with no student names. You only appear on it if you switch on Show me on the leaderboard under Settings, then Privacy & data, and you can switch it off there at any time. You can see the leaderboard either way.
What is a group code?
A code a college, club or student group can hand out. Add it under You, then Groups. Your first group earns you 250 XP, each group gives you something only its members can wear on their avatar, and you can be in two groups at once.
Where are Battles?
Battles are switched off for now while we finish testing them. When we switch them on they will appear in the app without an update, and the Privacy Policy explains what the other player sees.