Support

Stuck? We read every message.

Email [email protected]
A real person reads it every day, and you will hear back within 48 hours (usually much sooner).

Something is broken, or you have an idea

The quickest way is inside the app, because it sends us the screen you were on and your app version so we can find the problem faster.

1. Open the You tab, then Settings.
2. Tap Help & support, then Tell us.
3. Choose Problem, Idea or Question, write a line or two, and send.

My sign-in code has not arrived

• Wait 30 seconds, then tap Resend.
• Check your spam or junk folder. The email comes from T-SkiLL.
• Check you typed your email address exactly. A school address can be slow, so a personal one is quicker.
• Still nothing after a few minutes? Email us from the address you signed up with and we will sort it.

Delete my account or get a copy of my data

Both are in the app under Settings, then Privacy & data. Deleting starts a seven day countdown, so you can change your mind and sign back in to cancel it. After that your account is deleted. Our Privacy Policy lists what is kept without your name, and for how long.

Something someone did in the app worries you

Tap the three dots on their profile and choose Report. Pick the reason that is closest, including "This person is bothering me" or "Something else is worrying me". If you are worried about your safety, please also talk to a trusted adult, your school's safeguarding lead, or Childline on 0800 1111 (free, any time).

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